
User’s manualUP4064-Line Office PhonesDesksetGo to businessphones.vtech.com to register your product for enhanced warranty support and latest VTech pr
Getting startedDeskset overview3Main menuThe > symbol highlights a menu item.Main menu• Ringers (page 30)• Set Date/Time (page 31)• One Touch (p
93This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limit
941. What does this limited warranty cover?The manufacturer of this VTech product warrants to the holder of a valid proof of purchase (“CONSUMER” or “
955. How do you get warranty service?To obtain warranty service, visit businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial 1 (80
96AppendixTechnical specicationsRF frequency band 1921.536MHz - 1928.448MHzChannels 5Operating temperature 32°F - 122°F0°C - 50°CTelephone base volta
97IndexAAdd a handset 20Add a headset 21, 23Add a one-touch entry 53Alert tones 5Announcement 71–72Answer a call 38Answer an intercom call 50Au
98IndexMessage date/time 73Message indication 76Message playback 76Missed (new) calls indicator 65Mute 39NNavigation keys 1Network information
VTech Communications, Inc.A member of THE VTECH GROUP OF COMPANIES.VTech is a registered trademark of VTech Holdings Limited.Specifications are subject
4Getting startedDeskset icon displayL1 L2 L3 L4Telephone lines - On when this deskset is selected under the corresponding line group setting. Ringer
5Getting startedAlert tones and lightsAlert tonesOne beep You have set the hold reminder on.-OR-The telephone is recording a memo.-OR-You have set the
6This UP406 deskset is not a stand-alone telephone. You must purchase the UP416 console and connect this telephone to the console before use. This sys
7The UP406 package includes only the deskset. It is not a stand-alone telephone and requires connection with UP416 console through Ethernet network (s
8Use the existing Ethernet wall jack:Use the PC port on the deskset as an Internet pass-through.1. Unplug your Ethernet cable of your computer from t
9Install the deskset close to the Ethernet switch or router connected to the UP416 console and a power outlet not controlled by a wall switch. The des
10• This is not a stand-alone telephone. Make sure you have completed the installation and basic setup of the UP416 console, before you proceed with
11Getting startedDeskset installation4. Connect the Ethernet cable and power adapter as shown below.NOTES:• Use only the power adapter supplied with
12After the deskset is powered up, it takes at least one minute for the deskset to start up the system and the screen displays booting... during star
Congratulationson your purchase of this VTech product. Before using this product, please read the Important safety information.This user’s manual prov
13Getting startedDeskset installation (auto set IP)6. The deskset screen displays Connecting to Console... It takes up to 60 seconds to complete the
14To set static IP when initially setting up the deskset:Instructions on this page are for users to enter static IP to set up the deskset, due to a fa
15Getting startedDeskset installation (set static IP)8. The deskset displays Console’s name. The console’s name is set as Console by default. If you
16Getting startedWall mount installationTo mount the deskset on the wall1. Unplug the power adapter from the power outlet. Unplug the Ethernet cable
17Getting startedWall mount installation4. Snap the kickstand into the outermost grooves until it locks into place. 5. Install the wall mount bracke
18RouterRouterGetting startedWall mount installationStandard wall plateEthernet switch/Router6. Connect the Ethernet cable to the Ethernet network th
19Getting startedWall mount installationWall mount to tabletop installationTo change the deskset from the wall mount position to tabletop position, fo
20You can add a new handset (UP407, purchased separately) to your deskset. The cordless handset must be registered with the UP406 deskset before use.
21You can use this deskset handsfree when you register a DECT 6.0 cordless headset (IS6100, purchased separately) to the deskset. You can only registe
22If you have a registered handset and/or headset, and need to replace one of them or both, you will have to deregister both devices first, then regis
iThis symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precau
23You can use this telephone handsfree when you install any industry-standard 2.5mm corded telephone headset (purchased separately).Plug a 2.5 mm head
24Menu settingsUse this menu to change the telephone system settings.1. Press MENU/SELECT when in idle mode (when the deskset is not in use) to enter
25Getting startedSystem setupPrime lineUse this feature, also known as automatic line selection, to choose which line is automatically selected each t
26Getting startedSystem setupNetwork setupThe deskset must have an IP address locating its connection with the Ethernet switch or router. You can set
27Getting startedSystem setupNetwork setup (continued)If you want to switch from Auto set IP to Set static IP, you have to disable the Auto set IP set
28Network setup (continued)7. Press MENU/SELECT to proceed. The screen displays Router/Gateway: XXX.XXX.X.XXX. Use the dialing keys to enter a specif
29Network infoUse this feature to view the information of the IP address, subnet mask, router/gateway, DNS servers and DHCP server of the deskset. To
30Ringer volumeUse this feature to set the ringer volume to one of six levels or turn the ringer off. When the ringer is off, the icon appears on th
31Telephone settingsTelephone setupSet date/timeThe answering system displays the date and time of the message while playing messages. Before using th
32Home area codeUse this feature to program this deskset to recognize your home area code. This feature makes it easy for you to place a call from the
iiEspecially about cordless telephones• Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet
33LCD contrastUse this feature to adjust the screen contrast to one of eight levels to optimize readability in different lighting conditions.1. When
34Call privacyThe call privacy is set to Off by default. The deskset allows other extensions to join a call in progress. You can turn this setting on
35Hold reminderWhen this feature is on and there is a call on hold, the deskset beeps once every 30 seconds. To turn this feature on or off:1. When t
36Telephone settingsTelephone setupSet defaultUse this feature to reset all settings of this deskset to their default settings. All phone settings, di
37The deskset comes programmed to select a line automatically for calls when you do not press a line key. To override the automatic line selection set
38Telephone operationTelephone operationTo make a call using a corded headset:Make sure a corded headset is connected to the deskset (page 23).1. Pre
39Telephone operationOptions while on callsCall waitingIf you subscribe to call waiting service with your telephone service provider, you hear a beep
40Telephone operationOptions while on callsHoldUse this feature to hold one line while accessing another, or as part of the conference and call transf
41Telephone operationOptions while on callsCall privacyDuring a call, you can temporarily change the call privacy setting to allow or disallow other e
42Telephone operationOptions while on callsRecording a callUse this feature to record a phone conversation during a call. The recording is treated the
iiiParts checklistYour telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is
43Telephone operationOptions while on callsChain dialingWhile you are on a call, you can initiate a dialing sequence from the numbers in the directory
44Telephone operationRedialThe last 10 telephone numbers dialed (up to 30 digits) are stored in system memory. If there is a cordless handset register
45To copy a redial entry to directory (continued)• You can store the flash signal required by some special services as part of a dialing sequence. Pr
46Auto-redialUse this feature to automatically redial a number up to ten times. 1. Press AUTO REDIAL to enter the redial list and display the most re
47Telephone operationConference callThe system can support 5-way conference with a maximum of one outside call and four system extensions (including t
48Telephone operationConference callTo drop an outside line• Press the corresponding line key (LINE 1-LINE 4).-OR-• If there are two outside calls,
49Call scenarioThe table below provides you with more information on the number of outside lines available for use during a conference call under diff
50Telephone operationIntercomYou can use the intercom feature for conversations between this deskset and a system deskset, or between two system desks
51Telephone operationCall transferYou can transfer a call to any other system telephone. Only the recipient extension can answer the transferred call;
52Transfer a call and speak to the receiving partyYou can transfer a call and speak to the receiving party before completing the transfer while on a c
ivTable of contentsGetting startedDeskset overview ... 1Deskset icon display ...4Alert
53This deskset has 32 one- and two-touch memory locations (speed dial locations) where you can store the phone numbers or system extension numbers you
54Assign a one-touch entry (continued)6. Press or to choose Done, then press MENU/SELECT to save the setting and return to the previous menu. To
55Edit the one-touch key1. When the deskset is idle, press MENU/SELECT.2. Press or to scroll to One Touch, then press MENU/SELECT or /SKIP.3.
56Use the directory to store names and phone numbers. Directory entries are not shared with other extensions. The console and each deskset have their
57Create a new directory entryUse the following steps to store a name and number in the directory. 1. When the deskset is idle, press DIRECTORY. 2.
58Create a new directory entry (continued)• Store a signal for switching to temporary tone signaling. If you have dial pulse (rotary) service, this
59Search by nameThe names appear in alphabetical order. Follow the steps below to search for directory entries on the deskset. 1. Press DIRECTORY on
60You can dial, delete or edit a directory entry (name and number) when it is shown on the deskset screen. You can use the directory review (page 58)
61DirectoryDial, delete or edit entriesEdit an entry1. When a directory entry appears, press MENU/SELECT. 2. Press or to choose Edit, then press
62Copy a directory entry to one touch1. When a directory entry appears, press MENU/SELECT. 2. Press or to choose Copy to 1-touch, then press MEN
vEnd an intercom call ...50Answer an incoming call during an intercom call ...50Call tra
63Caller IDAbout the caller IDThis telephone supports caller ID services that most telephone service providers offer. Caller ID allows you to see the
64How the caller ID information (call log) worksThe telephone stores caller ID information for the last 200 incoming calls in the deskset. Entries are
65Memory matchIf the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matche
66View dialing optionsAlthough the incoming call history entries have 10 digits (the area code plus the seven-digit number), in some areas, you may ne
671. When in the caller ID history, press or to browse to the number you wish to save.2. Press MENU/SELECT, then press or to choose Copy to
68Copy a caller ID entry to one touch1. When the desired number appears, press MENU/SELECT.2. Press or to choose Copy to 1-touch, then press MEN
69Caller IDReasons for missing caller ID informationReasons for missing caller ID informationThere are also occasions when other information or no inf
70This deskset has a private mailbox that can answer calls and record messages when the auto attendant of the console and the private mailbox of the d
71AnnouncementAn announcement plays when calls are answered by the private mailbox. The system has a default announcement, “Hello, please leave a mess
72To reset the announcement: 1. When the deskset is idle, press ANS SYS.2. Press or to scroll to Private Mailbox, then press MENU/SELECT or /SK
1Navigation keys• While in menus, press or to scroll through the menus, highlight items or change settings. Press /SKIP to enter the selected ite
73Remote access codeUse this code to select a three-digit number to allow remote access of the answering system from another telephone. You can change
74Message alertUse this feature to turn the audible message alert on or off.If the message alert tone is on, the deskset beeps every 30 seconds when t
75Call screeningUse this feature to choose whether incoming messages can be heard over the speaker when they are being recorded. If you turn call scre
76New message indicationThe icon displays on the deskset when there are new messages and/or memos in the private mailbox.The MESSAGE WAITING indicto
77Options during playbackWhen a message is playing, you can adjust the playback volume, skip, repeat, delete the message, or switch between speakerpho
78Answering systemAnswering system operationRecord memoMemos are messages you record as reminders for yourself. Play and delete them the same way as i
79Use this feature to reach your answering system remotely by calling any telephone line connected this deskset from any touch-tone telephone. Make su
80NOTES: • If you do not enter the valid remote access code after you enter the answering system successfully, the answering system starts to record
81AppendixDeskset display screen messagesAll messages are deletedAll messages in the private mailbox are erased.Call History EMPTYThere are no entrie
82AppendixDeskset display screen messagesLine is not available at this timeThe telephone line cord is not plugged into the console; orThe line you are
Getting startedDeskset overview2AUTO REDIAL• Press to view the last 10 numbers dialed (page 44 and page 46).TRANSFER• Press to transfer a call to
83System busy. Please try again laterAll telephone lines are in use.Transfer from:There is a transferred call from the console or a deskset extension.
84If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at businessphones.vtech.com o
85AppendixTroubleshootingI cannot dial out.• First try all the suggestions above.• Make sure you have a dial tone before dialing. The corded handset
86AppendixTroubleshootingThe deskset flashes Check network when idle.• Make sure you plug the Ethernet cable connecting to the Ethernet switch or rou
87AppendixTroubleshooting• Do not install this deskset near a microwave oven or on the same electrical outlet. You might experience decreased perform
88AppendixTroubleshootingMy caller ID isn’t working.• Caller ID is a subscription service. You must subscribe to this service from your telephone se
89AppendixTroubleshootingThe private mailbox is recording incomplete messages.• If the message length is not set to unlimited and a caller leaves a v
90AppendixTroubleshootingCommon cure for electronic equipment.If the telephone base does not seem to be responding normally, do the following (in the
91Taking care of your telephone• Your telephone base contains sophisticated electronic parts, so you must treat it with care.• Avoid rough treatment
92This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments
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